Quality

Quality Policy

We at ESI Group, a largely multi-cultural international company, are always strengthening and improving our process Management.

Our goal, by promoting the process approach, is to bring about true customer satisfaction and to meet our customers' expectations for the quality of the products and services that we provide.

ESI Group's Executive Management is commited to continually improving the performance of all our activities: designing, developing and promoting our software solutions; and our associated services (technical support, customer training, and consulting). This policy focuses on attaining customer satisfaction while meeting our growth and profitability objectives.

ISO 9001 certification

Since 1998, ESI Group has been involved in a large quality enhancement program, which aims at achieving full conformity with ISO 9001 standards. The purpose is to meet our customers’ needs throughout our ever-growing network (now more than 30 countries).

In 2000, ESI Group successfully obtained its first ISO 9001 certification, following audits conducted by an independent and accredited third party company.

The key benefits of ISO 9001 certification are:

• The ability to deliver high quality software products to market on time and with reduced costs
• The implementation of a quality management system that allows a global harmonization and improvement of wordwide internal processes.